Help / FAQs

Payment Options
  1. What can I do with free membership?
      Free membership features:
    • View photos of matches
    • View detailed information about family and profession
    • Connect directly with Matches
  2. What is the difference between free membership vs paid membership?
      Free membership features:
    • View photos of matches
    • View detailed information about family and profession
    • Connect directly with Matches
      • Paid membership benefits:
    • Connect directly with Matches
    • View verified contact details
    • Write Direct Messages to members
    • Connect instantly via Shaadi Chat
    • Special offers from Partners
    • Discounts on Shaadi events
  3. How can I purchase a Shaadi.com Premium Membership?
    • Click here to Upgrade to a Premium Membership now!
  4. What are the different ways of payment accepted by Shaadi.com?
      Shaadi.com offers you wide-ranging easy payment options -
      • Online Options
      • Credit cards. We accept all leading credit cards. You can use your credit card to make a payment online.
        • VISAMaster CardCiti BankICICI BankHDFC BANKStandard Chartered Bank
      • Net banking. You can pay us via the net banking service of leading Indian banks. Citibank, ICICI Bank, HDFC Bank, AXIS Bank (formerly UTI Bank), IDBI Bank, Federal Bank, Bank of Punjab, Punjab National Bank, Bank of Rajasthan.
      • Other Easy Options
      • Free home collection of your cheque / draft. This service is currently available in 717 cities across India.
        • Demand DraftHome
      • Shaadi.com Collection Centres. Pay cash / cheque at any Shaadi.com Collection Centre and activate your order instantly. To locate your nearest centre in India, click here
        • Shaadi Centre
      • Free pickup of your cash / cheque / demand draft. This service is currently available in the 7 emirates across the United Arab Emirates. You can call Aramex Memo Express on 04-3671881 to arrange for a pickup.
        • ChequeARAMEX
      • Cash payment at UAE Exchange. Walk into the nearest UAE Exchange branch in your city, and pay cash. To locate nearest center, click here
        • UAE Exchange
      Depending on your convenience you can choose any one of the above payment options while placing an order.
      Click here to Upgrade to a Premium Membership now!
  5. Can I pay online using my credit card?
    • Yes you can. We accept all leading credit cards.
    • Click here to pay online and Upgrade to a Premium Membership now!
  6. Is online Credit Card payment on Shaadi.com secure?
    • Yes, 100% Secure! Your credit card information is entered on a Secure Server using SSL Technology and 128 Bit Encryption which is one of the highest level of security provided by websites. The information is transmitted in an encrypted fashion to our payment gateway and your card is charged online. Finally, to provide the highest level of security, we do not store your credit card information on our online server at any time.
  7. What types of credit cards are accepted for payment?
    • We accept all Master and Visa credit cards.
    • Click here to Upgrade to a Premium Membership now!
  8. Can I pay using a Debit Card?
    • Yes, you can pay using your Visa Debit Card. We would like to caution you that some banks that issue Debit Cards do not allow online Debit Card payments. So please check with your bank.
    • Click here to Upgrade to a Premium Membership now!
  9. I placed an order and was given an Order ID afterwards. What is an Order ID?
    • The Order ID uniquely identifies the order placed by you. After you are given the Order ID, be sure to make a note of it and save it for later reference. When you correspond with the Customer Relations team at Shaadi.com, your Order ID will help the team to quickly track your order details.
  10. How long does it take to activate my Membership after I place an order?
    • If you pay for the order using a credit card, then the account is activated within 12 hours. If you pay via cheque, demand draft or a bank draft, the account is activated within 5 working days.
    • Click here to Upgrade to a Premium Membership now!
  11. I have already made a payment, but my Premium Membership is not yet active. Why?
    • If you have sent us your payment via demand draft it is possible that we have not received the payment yet. Your Premium Membership will be activated only once we receive the payment. We will notify you via email, once we receive the payment and activate your Premium Membership.
    • Optionally, if you have made an online payment using your credit card, and your account is still not active, it is possible that we might require some more information from you. Also, sometimes it takes upto 12 hours for the payment notification to reach us. We will notify you via email, once we receive the payment and activate your Premium Membership.
  12. What is the Shaadi.coms refund policy?
    • Since Shaadi.com allows its Members to communicate with other Members before they pay, we generally do not refund Membership fees. This policy, while providing value for money for Shaadi.com Members, also ensures that the company is protected. Any exceptions to this policy will be made at the sole discretion of the Shaadi.com management.
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